Recently I attended a meeting where the speaker asked everyone in attendance to put
both hands in the air as high as you can. After he was sure that all of those in attendance had raised their hands, he quietly said, "Now reach higher." Everyone in the group was able to reach higher.
I think this is a great metaphor for what business is asking from today's workforce. In an effort to keep up with an ever-changing competetive landscape, meet the demands of new regulation, or create a culture to attract the best employees, the need for you and I to reach higher has never been greater.
The one thing that the speaker did not ask his audience to do was to keep our hands raised high in the air. I can only imagine how quickly I would have become tired and needed to put my arms down because what was being asked could not be sustained. Unfortunately, in business, the workforce can't put their arms down, and if they do, the results can be disasterous.
So how does business ask its workforce to reach higher and make it sustainable? The answer is found by offering tools that provide structure and support that build habits of success. Today's support tools need to go well beyond email and task tracking, text and chat, or spreadsheet tracking. They need to include the following elements:
Daily reminders of assigned tasks
Successful structured support solutions need to provide your employees with automated reminders on the day that they are due. C.S Lewis, one of my favorite authors once said, "People need not so much to be taught, as to be reminded." How many times have you said or had an employee say, "I forgot about that." This has happened to me on several occasions.
Deliver incremental achievable actions
Some job duties will have multiple tasks that should be completed to ensure you are creating a culture of operational excellence. Having a checklist readily available as a resource for employees provides a structured support solution so key steps are not forgotten.
Include training resources as a ready reference
A simple training guide with reminder steps or a video that can be referenced each time the task is to be performed will increase the accuracy and quality of work from your staff.
Measure results and provide feedback as needed
Structured support systems must measure results and provide feedback to your staff in order to be effective. When you measure your results, you should be able to identify trends and "hot spots' that need additional focus and training.
Focus on behavioral change that creates habits of success within your staff
The right support systems will provide the opportunity for behavioral change within the company through consistent performance improvement.
In today's labor market, finding excellent help is hard. Keeping excellent help is even harder. That is why it is so important to invest in tools that will support your workforce in not only raising their hands higher, but will make it sustainable for them to keep their hands raised higher. Dsyfer is the operational excellence and risk management solution that business is using today to help create a successful workforce.
For more information: email@example.com
Founded in 2017, Sybersafe is the worldwide leader in software solutions that allow organizations to put “Accountability into Action”. Our company’s flagship product, Dsyfer, is the leading platform for policy education with a behavioral-change management solution.
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