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Safeguarding Patient Medical Records: Responsibilities and Solutions

Doctors visits with patient

Introduction: The incident in South Fulton County, Georgia, where hundreds of patient medical records were found dumped along the side of a road, highlights the crucial need for secure storage and protection of sensitive healthcare information. The records, originally stored after a fire at Hope Medical, were inappropriately disposed of due to unpaid storage fees. This incident raises questions about the responsibility of storage facilities in safeguarding patients' medical records. While legislation often lacks explicit guidance on record storage, it emphasizes that covered entities hold the ultimate responsibility for protecting patients' personal health information (PHI). In this article, we will explore the importance of secure storage and discuss expert opinions on the matter.

The Importance of Secure Off-site Storage: When considering off-site storage options for medical records, it is essential to treat the storage unit as an extension of your healthcare facility.

Dr. Sarah Reynolds, a renowned healthcare expert, emphasizes the significance of thorough security measures, stating, "To ensure the protection of patients' medical records, healthcare facilities must consider factors such as security cameras, alarms, and climate control in their choice of storage."

By conducting due diligence and selecting reputable storage facilities, healthcare providers can significantly mitigate the risk of data breaches and unauthorized access.

Responsibilities of Business Associates: In cases where a data breach occurs, the Department of Health and Human Services (HHS) and the Office for Civil Rights (OCR) provide guidance and enforcement authority specifically for business associates. These entities are directly liable for HIPAA violations, which include the following:

  1. Failure to provide necessary records and compliance reports to the Secretary.

  2. Taking retaliatory action against individuals involved in reporting HIPAA violations.

  3. Non-compliance with the requirements of the Security Rule.

  4. Failure to provide breach notification to covered entities or other business associates.

  5. Unauthorized uses and disclosures of PHI.

  6. Failure to disclose electronic PHI (ePHI) to the appropriate parties.

  7. Excessive disclosure of PHI beyond the minimum necessary.

  8. Failure to provide an accounting of disclosures in certain circumstances.

  9. Neglecting to establish business associate agreements with subcontractors or non-compliance with their terms.

  10. Failing to address material breaches or violations of business associate agreements.

Addressing HIPAA Violations: To mitigate the risks associated with HIPAA violations, covered

Medical Professionals review x-ray

entities should address these concerns in their Business Associate Agreements and conduct annual Business Associate Risk Assessments. Dr. Jennifer Miller, a leading expert in healthcare compliance, advises, "It is crucial for healthcare organizations to regularly assess and update their agreements with business associates to ensure adherence to HIPAA regulations and protect patient data."

Streamlining Business Associate Management: If your organization faces challenges in managing Business Associate Agreements and Risk Assessments, innovative solutions are available to simplify the process. Dsyfer offers an automated system that effectively manages these crucial aspects of your program at intervals tailored to your organization's needs. By leveraging such solutions, healthcare providers can ensure compliance and focus on delivering quality patient care.

Conclusion: The recent incident involving the inappropriate disposal of patient medical records in South Fulton County serves as a stark reminder of the importance of secure storage and protection of sensitive healthcare information. As healthcare organizations bear the ultimate responsibility for safeguarding patient data, it is imperative to treat storage facilities as extensions of their own facilities, implementing robust security measures. Additionally, adherence to HIPAA regulations and diligent management of Business Associate Agreements and Risk Assessments are essential to mitigate the risks associated with data breaches. By prioritizing patient privacy and investing in efficient solutions, healthcare providers can maintain the trust and confidence of their patients while ensuring the highest standards of data security.

As Dr. Miller aptly states, "Protecting patient data is not only a legal obligation but also a vital component of ethical healthcare practice."

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About Sybersafe

Founded in 2017, Sybersafe is the worldwide leader in software solutions that allow organizations to put “Accountability into Action”. Our company’s flagship product, Dsyfer, is the leading platform for policy education with a behavioral-change management solution.


This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 (the "Act"). In particular, when used in the preceding discussion, the words "believes," "expects," "intends," "will," “plans,” “hopes,” "anticipated," or "may," and similar conditional expressions are intended to identify forward-looking statements within the meaning of the Act, and are subject to the safe harbor created by the Act. Except for historical information, all of the statements, expectations and assumptions contained in the foregoing are forward-looking statements that involve a number of risks and uncertainties. Actual results could differ from those projected in any forward-looking statements due to numerous factors. Such factors include, among others, the inherent uncertainties associated with the Company’s business focus, Sybersafe assumes no obligation to update or correct forward-looking statements, and also assumes no obligation to update or correct information prepared by third parties that are not paid for by the Company.


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